CSDM 5 — Common Service Data Model

A focused map of ServiceNow's Common Service Data Model version 5: the seven lifecycle domains — Foundation, Ideation & Strategy, Design & Planning, Build & Integration, Service Delivery, Service Consumption and Manage Portfolio — and the crown-jewel relationships that connect business capability to deployed reality. Click any class to see its definition and relationships, or filter by domain.

Independent Assured Control interpretation — not an official ServiceNow model and not affiliated with or endorsed by ServiceNow, Inc. Validate implementation details against the official CSDM documentation.